Shipping policy

SHIPPING POLICY

Shipping & Delivery

At Fisher James California, each order is carefully packed and shipped with the same attention we give to sourcing and presenting our collection.

Processing Time

Orders are typically processed within 2-5 business days of payment confirmation. Processing times may vary during high-volume periods or for items requiring special packaging.

Shipping Rates & Carriers

Shipping rates are calculated at checkout based on the size, weight, and destination of your order. We ship within the United States only. We work with a range of carriers — including UPS, FedEx, and USPS — and select the most appropriate service for each item based on its size, fragility, and value.

Oversized & Fragile Items

Many pieces in our collection — including large art, lighting, and decorative objects — require dimensional-weight shipping or specialized handling. These items are assigned to appropriate shipping tiers at checkout. For exceptionally large or fragile pieces, white glove or freight delivery may be required and will be noted on the product listing.

Delivery Estimates

Estimated delivery times are provided at checkout and are not guaranteed. Delays caused by carriers, weather, or circumstances outside our control are not the responsibility of Fisher James California.

Damaged Items in Transit

If your order arrives damaged, please notify us within 48 hours of delivery with photographs of the item, packaging, and shipping label. We will work promptly to resolve the issue. Please retain all original packaging until the claim is resolved, as it may be required by the carrier.

Shipping charges — including rush fees, white glove delivery, and insurance — are non-refundable except where the error was ours.

Order Tracking

Tracking information will be provided via email once your order has shipped. If you have questions about your shipment, please reply to your shipping confirmation email or contact us directly.